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HSBC Premier Debit Card

HSBC Premier Debit Card

 



FAQ


Access your funds and pay for your purchases wherever you are.


Welcome to the new era of HSBC Premier Debit Chip Cards. Your key to more convenient everyday banking and simpler shopping experiences. With your HSBC Premier Debit Chip Card you no longer have to worry about having enough cash in your wallet. This Card puts your bank account in your pocket, giving you the flexibility to pay for all your shopping, dining, travel or any other payments conveniently in Egypt and around the world. Your HSBC Premier Debit Chip Card is designed to help you stay in control of your daily finances and gives you easier access to your funds.

With your HSBC Premier Visa Debit card, you can:

Purchase your goods and services at millions of outlets locally and internationally wherever the Visa logo is displayed with a limit of up to EGP 50,000 per day.

Easily access your HSBC accounts at over one million ATMs displaying the Visa logo with a limit of up to
EGP 20,000 per day.

Enjoy all available services at HSBC ATMs in Egypt and abroad free of charge such as cash withdrawal, account balance inquiry, transfer funds between your accounts and mini statement request

Access multiple HSBC accounts through the ATMs provided the card is linked to those accounts issue additional HSBC Premier Debit cards to joint account holders

Please note that a monthly limit of USD 10,000 (or equivalent) applies to overseas cash withdrawals only.

Other benefits

Purchases made with HSBC Premier Visa Debit card are automatically covered under free Purchase
Protection & Extended Warranty insurance*

* Insurance is arranged and offered by Visa International and subject to Terms & Conditions.

Chip and Pin


Your HSBC Premier Visa Debit card is embedded with a microchip technology to enhance security and help preventing fraud. You will need your 6-digit PIN to carry out both your ATM cash withdrawals and your purchase transactions.


Enjoy using the new Visa payWave technology (exclusive for Premier Debit cards)


Contactless 'Visa payWave' technology allows the customer to save time by just waving the card in front of the payWave reader.

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Frequently asked questions

What is Chip and Pin?
Your HSBC Premier Debit Chip Card is embedded with a microchip (Chip). A PIN is a 6-digit Personal Identification Number issued by the Bank. Cards with Chip technology are harder to copy and help safeguard against counterfeiting. When used together with your 6-digit PIN, using your HSBC Premier Debit Chip Card is much more secure than using a Card with a magnetic stripe and signature. Your new HSBC Premier Debit Chip Card can be used for purchases at retail outlets and at ATMs together with your 6-digit PIN. Please note, due to the fact that not all retail outlets are equipped to handle Chip card transactions, you may be required to sign for the transaction instead of being asked to enter the PIN.

What is Visa payWave technology?
Your HSBC Premier Debit Chip Card is programmed with contactless 'Visa payWave' technology. Save time by just waving your HSBC Premier Debit Card in front of the payWave reader for small value purchases. You may not be required to enter your PIN or sign for the transaction. This feature is currently available only at selected outlets.

Can I use my HSBC Premier Debit Chip Card to pay for goods and services?
Yes, you can use your Premier Card to pay for everyday purchases wherever the VISA logo is displayed. Your HSBC Premier Debit Chip Card is accepted at thousands of retail outlets in Egypt and over 28 million retail outlets worldwide.

Can I use my HSBC Premier Debit Chip Card overseas?
Yes, your HSBC Premier Debit Chip Card is accepted globally, giving you easy access to your Bank Account at over one million ATMs and over 28 million retail outlets all over the world.

Are my HSBC Premier Debit Chip Card purchases insured?
Purchases made through the HSBC Premier Debit Chip Card are covered under FREE comprehensive Purchase Protection and Extended Warranty Insurance. Purchases are automatically insured against theft or damage and have Extended Warranty coverage for double the period of the original manufacturer's warranty period, subject to a maximum of 24 months from the date of purchase. Terms and conditions apply. The Bank gives no warranty or guarantee as to the quality or suitability of the service provided by the insurance company. HSBC is not a party and is not liable for any claims or compensation.

The insurance is arranged and offered by Visa International and subject to Terms & Conditions of Visa International. Please click here to view the Terms & Conditions of Visa International.

Where can I withdraw cash?
You can withdraw cash from your Bank Account by using your HSBC Premier Debit Chip Card at:

Any HSBC ATM worldwide

Over one million ATMs globally displaying the VISA/Plus logo

Cash withdrawals made with your HSBC Premier Debit Chip Card from HSBC ATMs within Egypt & overseas are free of charge

Cash withdrawals made through non-HSBC ATMs in Egypt and overseas may be subject to network fees and transaction charges

Daily cash withdrawal and retail transaction limits will also apply. These limits will vary in relation to the ATM network being used

What services are available at HSBC ATMs?
Your HSBC Premier Debit Chip Card offers you a wide range of free banking services at HSBC ATMs including:

Cash withdrawals

Account balance enquiry

Transfer funds between your own accounts

Mini-statement request

Account statement request

Change your PIN

Cash / cheques deposits or mail instructions

Cheque book request

Change ATM screen language

Can I access my other HSBC accounts?
You can access multiple HSBC Accounts using your HSBC Premier Debit Chip Card provided the Card is linked to those accounts.

Can I issue additional HSBC Premier Debit chip cards for joint accounts?
Additional HSBC Premier Debit Chip Cards will be issued to joint account holders only. Each joint account holder will be issued a Debit card if authorized to operate the account solely.

How are transactions processed?
With your HSBC Premier Debit Chip Card, your ATM transactions are debited directly to your Bank Account. A hold will be placed on your Bank Account for the value of your retail outlet purchases. These transactions will be debited from your Account within 3 working days from the date of your transaction, at which time the hold is deleted. All your HSBC Premier Debit Chip Card transactions will appear on your bank statement, detailing the transaction date and retail outlet for simple reference. You should always verify your transaction details appearing on your bank statement.

How can I protect my HSBC Premier Debit Chip Card?
Your HSBC Premier Debit Chip Card is for your personal use only. Never permit any other person, including family members, to use your Card.

If your HSBC Premier Debit Chip Card is lost or stolen you must immediately report it to 0800-PREMIER from inside Egypt or (202) 3535 9800 from outside Egypt 24 hours a day, 7 days a week. Once reported, your Card will be cancelled

What are Visa Platinum offers?
As an HSBC Visa Premier Debit cardholder, enjoy a diverse selection of exceptional privileges, gifts, savings and opportunities specially tailored for Visa Platinum cardholders. To view all offers online, please visit http://www.visacemea.com/wv/platinum/privileges.jsp

What are the important numbers to remember?

0800-PREMIER from inside Egypt
or (202) 3535 9800 from outside Egypt
24 hours a day, 7 days a week

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For the General Bank terms and conditions, please click here.

For the Bank tariff of charges, please click here.

The benefits and features set out above are current as at the date they appear on our website. However, they may be subject to change at any time at our discretion. We will try to notify existing customers of any changes that may impact them either in advance of the change or shortly afterwards.

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