At HSBC, your opinion matters. Should you have any complaint / feedback about the service you have received, please use one of the following channels. HSBC Bank Egypt has a complaint / feedback handling process in place, details of which are provided below.
• Call us or Visit the nearest HSBC Branch or Customer Service Centre:
Premier: 0800PREMIER (08007736437) (Egypt landlines only) or (002 02) 3535 9800 (Mobile phones and outside Egypt)
Advance: 0800ADVANCE (08002382623) (Egypt landlines only) or (002 02) 3535 9600 (Mobile phones and outside Egypt)
Personal Banking: 19007 (within Egypt) or (002 02) 3535 9100 (from outside Egypt)
For complaints and feedback related to Business Banking, please click here.
In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.
Click here to locate the nearest branch
• Write to us:
Click here to send us your complaint / feedback
You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.
• Escalation of a Complaint
If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:
Post: Customer Experience Team, HSBC Bank Egypt S.A.E, 306 Corniche El Nil Street, Maadi, Cairo, Egypt.
A Customer Experience Representative will contact you within two working days following receipt of your correspondence.