At HSBC, your opinion matters. Should you have any complaint / feedback about the service you have received, please use one of the following channels. HSBC Bank Egypt has a complaint / feedback handling process in place, details of which are provided below.
• Call us or Visit the nearest HSBC Branch or Customer Service Centre:
Premier: 0800 PREMIER (7736437) (within Egypt) or +202 3535 9800 (from outside Egypt)
Advance: 0800 ADVANCE (2382623) (within Egypt) or +202 3535 9600 (from outside Egypt)
Personal Banking: 19007 (within Egypt) or +202 3535 9100 (from outside Egypt)
For complaints and feedback related to Business Banking, please click here.
In case we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a full response.
Click here to locate the nearest branch
• Write to us:
Click here to send us your complaint / feedback
You will receive a notification acknowledging your complaint / feedback and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint / feedback, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.
• Escalation of a Complaint
If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:
Post: Customer Experience Team, HSBC Bank Egypt S.A.E, 306 Corniche El Nil Street, Maadi, Cairo, Egypt.
A Customer Experience Representative will contact you within two working days following receipt of your correspondence.