Benefit from the following features of HSBC ATMs in Egypt
- Instant cash deposit* directly to your HSBC account or Credit Card
- Fast cash withdrawal from your demand account
- Credit Card Cash Advance and re-payments
- Electronic bill payment**
- Balance Enquiry
- Mini-statement request
- Cheque Book request
- PIN change and language change
- And much more
Locally, HSBC Cardholders can withdraw cash from any HSBC ATM in Egypt which provides access to all 123 Network. Internationally, you can also use your HSBC Debit and Credit Card(s) to access your Credit Card, Savings and Current Account(s) from more than 24,000 HSBC ATMs around the world. International transactions are subject to extra fees.
What is the new Key feature of our new ATMs?
The Key feature is the instant cash deposit to demand deposit accounts (current/savings) as well as Credit Cards (Credit Card payment)
What is the maximum number of notes that can be deposited per transaction?
The maximum number of notes that can be deposited in a single transaction is 50.
What are the maximum successful consecutive trials per transaction?
The maximum attempts to deposit cash in a single transaction is restricted to 10 after which the cash will be rejected. However, a new session can be initiated as a second transaction.
Are there any types of notes which might not be accepted?
Counterfeit, damaged and foreign currency notes will not be accepted by the ATM
What are the denominations/notes that can be deposited?
The denominations accepted are EGP 5, 10, 20, 50, 100 & 200. Coins must not be deposited.
What is the correct way to deposit cash into an ATM?
Notes should not be soiled or wet. Notes should be unfolded, with no pins, clips or rubber bands and should be inserted with their broad sides forward.
What other functions are available?
Cash withdrawal, balance inquiry, cash advance from credit card, Electronic bill payment, mini statement, cheque book request, PIN change & Language change are additional features that are available.
Is there any change regarding cash withdrawal limits for the new ATMs?
No, the same withdrawal limits apply to any card.
Is Foreign Currency Exchange service available at the new ATMs?
Can the customer deposit Foreign Currency notes in his Foreign Currency accounts?
No, only local currency notes can be deposited in local currency accounts.
When you receive your Credit and Debit Cards from HSBC:
- Ensure that you log on the signature panel on the back of your Card as soon as you receive it
- Always keep a copy of the HSBC Customer Services number and your card number in a convenient place, separate from your card
- Protect your cards as if they were cash. Do not leave them unattended anywhere
- Change your Personal Identification Number (PIN) to one which is personal to you and can be easily recalled. However, avoid such obvious numbers as your date of birth or telephone number. Never write down your PIN. Destroy the PIN mailer received from the bank once you have changed your PIN using your card at an HSBC ATM within your card issuing country
- Never disclose your PIN to anyone. No one from HSBC, any other financial institution, the police, or a merchant should ask for your PIN, even as a verification code
- If your card is borrowed by a family member/friend, with or without your knowledge, you will be held responsible for all transactions made using the card. Know who has access to your cards
When you use your HSBC Card for a transaction:
- Ensure that you get your card back after completing every transaction
- Do not let your card out of your sight, to every extent possible
- Always check and retain sales vouchers and ATM receipts to confirm the transaction/amount. If the transaction receipt is not required by you, please ensure that all card/account details are destroyed
- Always check your monthly statements. Report any discrepancies to HSBC within 30 days from the statement date
When you use your HSBC Card at any ATM:
- Look around and observe your surroundings. If the machine is poorly lit or is in a hidden area, use another ATM
- If you find any signs of the ATM being physically tampered with or attached with external fittings or loose wirings, report this to the bank and use another ATM
- Make sure that anyone waiting in the queue is not able to see you entering your PIN
- Ensure that your transaction is completed and you have the card in your possession before you leave the ATM. Do not leave your ATM receipt on the machine
- If your card is retained at the ATM, contact HSBC immediately
- Be suspicious of anyone near the ATM offering help, even if dressed as a bank employee or security staff
- Regularly change your PIN at any HSBC ATM in your card issuing country
When you use your Credit Card from HSBC for mail/phone or internet transactions:
- Mail/telephone solicitations bring many tempting offers, but not all are legitimate. Be careful about deals, which sound too good to be true. Do not reveal your Card number unless you want your account to be charged
- Read in detail and understand the Terms & Conditions before completing any Internet transaction
- Record the name, address and phone number of the firm you are dealing with
- Do not give your Card number over the phone unless you have initiated the call and/or after satisfying yourself of the credentials of the merchant, to the extent possible.
- Do not carelessly discard or leave in the open, transaction receipts, statements or any other documents that contain your card/account details
- Beware that insecure telephone lines and Internet connections can be tapped and card numbers intercepted
If your HSBC Credit and Debit Cards are lost or stolen:
- Report lost/stolen cards immediately to HSBC. You will not be held liable for any transactions on the card after the card is reported lost/stolen.
- Confirm the last transaction made on the card when you report the loss of your card
- Report the loss of your Card to the local law enforcing authorities immediately and obtain a police report number.
It is very important that your updated contact details are available with HSBC. If your address/contact numbers have changed and this has not yet been advised to HSBC, please do so today by calling our Call Centre on +202 19007, or by updating your personal details using the online services from HSBC Online Banking.