Manage and access your HSBC accounts on the move with Mobile Banking
Simple, speedy banking. Now on your smartphone
Access your accounts quickly, securely and on the move with the new HSBC Mobile Banking app, also now available in Arabic
- View your account balances, account details, and account history for all your local and global* HSBC accounts and credit cards
- Open a new Term Deposit
- Transfer to your own HSBC Bank Egypt Account/Cards
- Send and receive secure messages with HSBC about any banking enquiry you may have
- Pay your already set up (saved) bills
- Check exchange rates and use the built-in currency calculator
- Branch and ATM Locator
- Global View on Mobile
- Apply for credit cards and loans
HSBC Mobile Banking is also the ideal way to stay updated on credit card offers in Egypt or worldwide. Whether you travel abroad or are looking for a shopping, dining or leisure experience in Egypt, you'll never miss out again.
How to register
1. To register for HSBC Mobile Banking, simply register for Online BankingRegister for Online Banking
If you are already registered for HSBC Online Banking then follow step 2 and 3.
3. Use your existing log on details to log on to HSBC Mobile Banking.
What is Mobile banking?
HSBC Mobile Banking is the existing online banking service, available for Android and iOS based smartphones and iPad ®.
How is Mobile Banking different to online banking?
HSBC Mobile Banking is the existing online banking service, available for Android and iOS based mobile devices and iPad ®. You can access your accounts on smartphones using HSBC Mobile Banking App.
How do I access Mobile Banking?
How much does Mobile Banking cost?
HSBC Mobile Banking App is absolutely free! You may incur internet data charges from your mobile service provider or internet service provider if you are connected via wireless internet. To confirm these charges, please contact your internet/mobile service provider.
Do I need to register for Mobile Banking?
You have to have registered for HSBC Online Banking through a computer and accepted the online banking terms and conditions. You do not need to register again for mobile banking. You can simply download and install the HSBC Mobile Banking App suitable to your smartphone/tablet from App store (Egypt) or Play Store and use your existing logon details.
Which HSBC banking services are available using Mobile Banking?
The following services are available through HSBC Mobile Banking:
- View your local/global account/credit card/finance balances and details
- View your last 20 transactions
- Transfer money between your local HSBC accounts/credit cards
- Pay your set/saved billers
- Send and receive secure messages from HSBC
- Open a new Term Deposit
- Request a credit card and/or finance through the Mobile Banking app
For security reasons, there are certain functionalities (eg telegraphic transfer, change of personal details or opening new accounts) that are not available through the mobile and these can only be done through your online banking session via computer.
Using Mobile Banking
Can I still use regular online banking via my mobile phone?
Yes. To log on to HSBC Online Banking, type www.hsbc.com.eg into the address bar and you will be directed to the regular HSBC website to log on and access the full suite of HSBC Online Banking features (your mobile device should be able to deliver the content).
Can I access HSBC Mobile Banking overseas?
Yes, you can access HSBC Mobile Banking anywhere you have an internet connection via your smartphone/tablet.
Do I need an HSBC account to use Mobile Banking?
To use HSBC's Mobile Banking, you must have an HSBC account and be registered for HSBC Online Banking.
Can I schedule a transfer for a later or recurring date using Mobile Banking?
Transfers and bill payments are 'pay now' only. To schedule a transfer or bill payment, you need to access online banking using your computer.
Bill payments are "pay now" only. To schedule a bill payment, you need to access Online Banking using your computer.
Can I pay bills using HSBC Mobile Banking?
You can pay billers that have already been set up on online banking via a computer. You cannot set up new billers via the Mobile Banking service.
Can I set up a new biller?
No. To set up a new biller you need to access online banking using your computer.
Can I change or delete future payments I have set up using Mobile Banking?
No. To modify a transfer or bill payment, you need to access HSBC Online Banking using your computer.
Who can I contact for help with HSBC Mobile Banking?
Should you require help with Mobile Banking, simply open the 'Contact Us' page, which can be found in the footer of the page. Alternatively, for further information about HSBC products and services, please call or send us a message.
|Personal banking customers||
19007 (within Egypt),
on +202 3535 9100 (outside Egypt)
0800 PREMIER (within Egypt),
on +202 3535 9800 (outside Egypt)
|HSBC Advance customers||
0800 ADVANCE (within Egypt),
on +202 3535 9600 (outside Egypt)
Can I be logged on to Online Banking and Mobile Banking at the same time?
No. You will receive an error message if you are already logged on and try to log on through a second device.
What happens if I get locked out of Mobile Banking or have forgotten my password?
It is recommended that you access Online Banking using your computer and select the "Forgot your password" link or contact our Mobile Banking helpdesk on 19007 (within Egypt) or +202 3535 9100 (outside Egypt).
What happens to my session if my phone locks from inactivity?
For security reasons, the Mobile Banking session will become inactive after 10 minutes of being idle.
Can I exit HSBC Mobile Banking by closing the app or switching off the mobile phone?
Closing the app or switching off the mobile phone may not close the HSBC Mobile Banking session properly. We strongly recommend you click 'Logout' to properly close the Mobile Banking session.
What happens if I answer a phone call or SMS while using Mobile Banking?
If a device supports multitasking (running multiple applications at one time), the banking session may stay logged on. On some devices, however, Mobile Banking may time out. If you were in the middle of a transaction, please verify if your transaction was completed through the transaction history.
Is it safe to use my mobile for online banking?
Mobile Banking is as safe as accessing online banking through a computer and it implements the same security measures as online banking.
- Encryption. Secure Sockets Layer (SSL) Encryption technology is used within your Mobile Banking session to encrypt your personal information. At HSBC, we use 128-bit SSL Encryption, which is accepted as the industry standard level
- Session time-out. If you forget to log off, or your mobile remains inactive for a period of time during a session, then our systems automatically log you off
- Your money is protected as long as you observe HSBC's online banking terms and conditions, including maintaining the security of your access codes and passwords
Is Mobile Banking on my mobile device going to be slow?
No. To counter the problem of having to download a large amount of content as seen on our online banking site, Mobile Banking will operate by sending a comparatively very small amount of information at a time to ensure the quickest possible mobile experience.
Why can't I connect to the internet on my mobile phone?
If you are unable to access the internet through your mobile phone, you should contact your mobile phone service provider or the manufacturer's technical support.
It's taking a long time to load when I access the logon. Is there a problem with your service?
The service has been tested and the pages are built for quick loading. Please make sure the internet connection (through Wi-Fi or 3G) is available.
What mobile devices can I use?
HSBC Mobile Banking has been optimised for the following mobile devices:
- iPhone ®, iPod Touch ® and iPad ® - iOS version 8 or later.
- Android OS version 5.0.x or later.
Other mobile devices: HSBC is working to support other mobile platforms and devices in the future.
- iPhone ® is a trademark of Apple Inc
- App StoreSM is a trademark of Apple Inc., Registered in the US and other countries
- Google Play is a trademark of Google
Please follow our security tips when using HSBC Mobile Banking:
- Do not store your Personal online banking username and password details in your smart phones.
- We recommend that you regularly install and update the latest antivirus and anti-spyware software on your smartphone
- You should not share your smartphone with anyone after logging on to HSBC Mobile Banking
- Always ensure you log off properly when you're finished with HSBC Mobile Banking
- When using a Wi-Fi connection, use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible
- We recommend that you do not use smartphones which have been jailbroken or modified against the manufacturer's or network operator's guidelines, as this may have created security loopholes
- You should enable screen lock and password protection on your phone to prevent unauthorised access
- Regularly clear the cache
- Apple, iPad, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a trademark of Apple Inc
- Android is a trademark of Google Inc
- Google Play is a trademark of Google Inc
*Only for HSBC Premier and HSBC Advance customers.
For the full list of security tips, please visit: www.hsbc.com/online-security.
For General Terms and Conditions click here
For Internet Banking Terms and Conditions click here
For Schedule of Charges click here