Phone Banking is a free service, reliable and undoubtedly one of the easiest ways to bank.
The Phone Banking Personal Identity Number (PIN) allows you to securely access both your Credit Card and Personal Banking Accounts via HSBC Bank Egypt Phone Banking Service. If you don't have your Phone Banking PIN, you can self-create it automatically by calling us on 19007.
Phone Banking Service offers you:
Accounts information including:
- Balances of your Bank Accounts, Time Deposits, Finance and Credit Cards
- Last 5 debit and 5 credit transactions details done on your banking accounts and credit cards
Transfers and payments including
- Transfers between your bank accounts within HSBC Bank Egypt
- Transfers to another person's account within HSBC Bank Egypt
- Make payments to HSBC Bank Egypt Credit Cards (whether in your name or any other HSBC Bank Egypt customer)
- Foreign exchange rates and Time Deposits rates enquiries
Other services including:
- Creating and managing your own Phone Banking PIN instantly
- Automatic creation of your personalised Credit/Debit card PINs
- Shorter calls as we identify you automatically and personalise your Phone Banking menu options
- New cheque book request
You can also speak to any of our friendly Call Centre Representatives at any time and they will be happy to assist you
Our automated Phone Banking service is available 24 hours a day, 7 days a week; and our call centre agents are available to assist you every day from 9:00 am to 11:00 pm on 19007 (within Egypt) or +202 3535 9100 (from outside Egypt). If you're calling from outside Egypt please be advised that this number is only available through landlines.
What are the services available to me on Phone Banking?
The following functions/services are available through Phone Banking:
- Checking your balances and recent transactions
- Transfers between HSBC Egypt accounts (3rd Party subject to indemnity signature)
- Payments to your HSBC Credit Card or any HSBC Egypt Credit Card
- New Cheque book request
- Creating or changing your Phone Banking, Credit Card or Debit Card PIN’s
- Listening to real time interest or foreign exchange rates
How do I access the Phone Banking service?
Accessing phone banking is simple: Just call us on 19007 (within Egypt) or (202) 3535 9100 (from outside Egypt).
To identify you: Enter your 16-digit credit or debit card number or your 12-digit personal account number or enter the first 9 digits of your personal account number followed by the number 6 followed by the # key.
Once verified, please enter your 6-digit Phone Banking PIN to access the variety of services.
I don't have a Phone Banking number, can I get one using the Phone Banking service?
Your Phone Banking Number was set up at account opening. The number will be the first 9 digits of your account number, followed by the number 6 or enter your 12-digit personal account number. If you do not have your account number, you can alternatively use your credit card or debit card numbers. If you are unsure, our customer service representatives will be happy to assist you.
My ATM/Debit/Credit card or my cheque book was lost / stolen and I want to report this to someone at HSBC, how do I do that?
Once you have selected your preferred language, you will be prompted to press * for any Lost or Stolen issues, where you can report either your own or a third party's Debit/Credit/Cheque book lost or stolen. This service is available 24/7, 7 days a week.
I don't have a Phone Banking PIN or I forgot my PIN - can I get one using the Phone Banking service?
A new PIN can be obtained via a Customer Service Representative, who will first need to verify you through a series of security questions.
How do I navigate through the Phone Banking service?
Our Phone Banking/IVR map shows all options available for you to select within our Phone Banking service. This can be found on HSBC website or at any branch.
I have more than one type of account, which one will be displayed first?
The account displayed first will be either the account you used to verify yourself within our Phone Banking system, or the account you specified as your Primary account at account opening.
You can change your account at any point by selecting the ‘switch to another account’ option within our phone banking service.
What accounts can I access/enroll for through Phone Banking service?
The following types of account can be accessed within Phone Banking:
- Current Account
- Savings Account
- Credit Cards
- Personal Loans
- Time Deposits
Are there any fees associated with using Phone Banking service?
All automated Phone Banking enquiries and transactions within HSBC accounts are free.
Special services may incur a minimal fee.
Can I pay my bill using the Phone Banking service?
This service will be available shortly, but you can easily complete these types of transactions via your online account or an HSBC ATM. A customer service representative can help you registering a merchant or updating any of your existing ones.
Can I transfer funds using Phone Banking service?
Yes. You will be able to transfer funds between HSBC Bank Egypt accounts in local currency.
Can I transfer funds between other financial institutions?
No, this capability is only available via our Personal Internet Banking services or by visiting HSBC Bank Egypt branches.
Can I transfer funds from my local currency to a foreign currency account (or vice versa)?
No. Please note that foreign currency transfers are only available at HSBC branches.
When I order a Cheque book, how long will it before I receive it?
You will receive your Cheque book within 3 working days at your account holding Branch.
Can other people access my account?
HSBC applies the highest security measures. To help us to protect the integrity of your account, please do not write down or disclose your Telephone Banking PIN.