SMS Alert Service
Monitor your bank transactions instantly with our SMS Alert Service
SMS Alert service from HSBC Bank Egypt will enable you to closely and securely monitor your bank transactions by instantly receiving a message on your local mobile phone informing you of your bank/ card account transactions in real time.
SMS Alerts For Account Holders
If you are an HSBC Bank Egypt Account holder, you can apply by calling the HSBC Contact Centre on 19007 or by filling in an application at any of our branches. Post application, you can subscribe online for each of your accounts. Service features include:
Deposit & Withdrawal Fund Alert:
A message will be sent to you every time funds are deposited to or withdrawn from your account above the threshold* minimum amount.
Time Deposit Maturity Notification:
A message will be sent to you prior the maturity of the Time Deposit.
SMS Alerts For Credit Cardholders:
HSBC Bank Egypt Credit Cardholders will be automatically enrolled into the SMS Alert Service. Primary and Supplementary Cardholders will be notified of debit transactions above the threshold minimum amount for purchases and / or cash advance.
Important Notice For Credit Cardholder:
- If you are an HSBC Bank Egypt Primary or Supplementary Cardholder and did not receive the SMS Alert Service, please call our Contact Centre 19007 (within Egypt) or (202) 35359100 (from outside Egypt) to update/ provide us with your mobile phone number
- If you wish to opt out of this service, please call our Contact Centre 19007 (within Egypt) or (202) 35359100 (from outside Egypt); otherwise, this will be considered as a confirmation that you are agreeing to receive the SMS Alert Service
What is the SMS Alerts service?
The SMS Alerts service enables you to receive SMS alerts on your local mobile phone whenever a transaction takes place for your Credit Card or personal account above a predefined (by the bank) threshold amount, wherever you may be.
What type of SMS Alerts can I register for?
SMS Alerts for Account Holders:
Deposit & Withdrawal Fund Alert: a message will be sent to you every time funds are deposited to or withdrawn from your account above the threshold* amount.
Time Deposit Maturity Notification: a message will be sent to you prior to the Time Deposit maturity.
SMS Alerts for Credit cardholders:
Transaction Alert: once enrolled, a message will be sent to you every time a transaction above the predefined threshold amount occurs on your credit card whether at point of sale or cash advance.
Can I determine the SMS notification amount?
Yes, you can but only above the threshold amount which is determined by the bank.
No, you can't. The threshold amount will be determined by the bank.
How do I register for SMS alerts?
SMS Alerts for Account Holders:
If you are an HSBC Bank Egypt Account holder, you can apply on-line through your online banking account or by filling an application at any of our branches to be able to receive the SMS Alert Service.
SMS Alerts for Credit cardholders:
If you are an HSBC Bank Egypt credit cardholder you will be automatically enrolled into the SMS Alert Service. Service applies on all Credit Cards owned by the primary and supplementary Cardholders.
Do I receive the SMS alert for other credit card issues, i.e. late payment fees, over limit, payment of minimum card amount?
No, SMS alerts are only designed for the transactions held at point of sales at merchants or cash advance at ATM machines.
If I have an account and a card with HSBC, can I get notified for both in one message?
No, each transaction will be sent separately if you are registered in both services
Can I subscribe to SMS Alerts if I do not have a local mobile phone number?
No, The SMS Alert Service is available for local mobile phone number only whether you are in Egypt or abroad. International mobile phone numbers are not included in this service.
Do both Primary and Supplementary Cardholders receive SMS alerts? Do they receive it separately or together?
Each primary and supplementary Cardholder will receive an SMS separately on their own local mobile phone numbers related to each Card transaction
What if I changed my mobile phone numbers?
The Bank should be notified by the customer for any changes of information for the purposes of the SMS Alert Service including the details of the Customer's designated mobile phone number and the telecommunications employer providing or servicing it.
Is there a charge for SMS Alerts?
SMS Alerts for Account Holders and Credit cardholders – are free of charge
Is there an Arabic option for SMS Alerts?
No, we currently offer SMS Alerts in English only.
Can I opt-out my SMS Alerts?
SMS Alerts on accounts
Yes, you can opt-out this service for accounts by contacting our Contact Centre 19007 (within Egypt) or (202) 35359100 (from outside Egypt) or through your online banking account or at any of our branches and this shall be effective within 2 working days.
SMS Alerts on Credit Cards
Only Primary Cardholders can opt-out this service by contacting the Contact Centre and this shall be effective within 2 working days. The requests for opting out by the primary cardholder will result in termination of the SMS Alert services to all credit cards related to him/her including the supplementary cards.
If I am enrolled in the cards and accounts SMS service and choose to opt-out one of them does this mean that other service is suspended as well?
No, each SMS Alerts service is treated separately
If I opt-out from the credit card SMS Alert service, can I re-activate the service back again?
Yes, and free of charge again.
How long does it take to receive an SMS alert after a transaction has taken place on my credit card?
You should receive the SMS alert immediately after the transaction is processed. Delays in receiving SMS alerts might be caused from the network provider and shall not cause any liability to the Bank.
What will the sender name displayed on the SMS Alerts be?
SMS alerts on accounts:
The Sender Name will be HSBC Egypt.
SMS alerts on Credit Cards:
The Sender Name will be HSBC.
I have received an SMS Alert for a transaction that I do not recognize, What should I do?
While we operate a number of systems and processes to stop fraud, registering for SMS alerts means that you can help by immediately notifying us of any transactions that you do not recognize by calling us immediately on our Contact Centre 19007 (within Egypt) or (202) 35359100 (from outside Egypt). In case you lost or damaged your cell phone you have to inform us by contacting our Contact Centre 19007 (within Egypt) or (202) 35359100 (from outside Egypt)
I have more than one account with HSBC. How will I know which account an alert is for?
You can choose to select a unique nickname (up to 10 characters) for each of your accounts (ex: My Savings). If you choose not to select a nickname, the SMS Alert will mention your account number in the format 020-123***-001.
What if I am a Credit Cardholder and I did not receive SMS on my transactions?
Immediately call us on our Contact Centre 19007 (within Egypt) or (202) 35359100 (from outside Egypt) to update us with your mobile phone number.
How would the Bank know the mobile phone number for the supplementary Cardholder?
Primary cardholders are to contact the call centre to submit their mobile phone number
I have additional questions.
For further information please call our Contact Centre 19007 (within Egypt) or (202) 35359100 (from outside Egypt).
3 simple ways to register
- Register online by logging on to your HSBC Personal Internet Banking account
- Fill an application at any of our branches
- Drop off your completed Registration Form at any of our branches
*Minimum transaction threshold is EGP 500 in order to receive the SMS alert
For General Terms and Conditions click here
For SMS Alert Service Terms and Conditions click here
For Schedule of Charges click here