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Contact us

We're here to help

Need to get in touch?

Find out the best way to contact us depending on your needs.


If you want to speak to us in person, find your local branch.

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Complete our online form we'll be happy answer any queries you may have.  


If you have a complaint or feedback about the service you've received, please get in touch.

Chat with us Now:

Use the “Chat with us” icon located on the bottom right of the page for any general enquiries.

Please note that the “Chat With Us” service is available from Sunday to Thursday from 8am - 5pm (excluding public holidays).

For Arabic chat, please refer to the below link


Contact us by phone

We have dedicated numbers, depending on the type of account you hold with us.

HSBC Premier customers call:

0800 PREMIER (08007736437)

(Egypt landlines only) 

+202 3535 9800 or 
+202 2529 6970

(Mobile phones and outside Egypt)

Lines are open 24 hours a day / 7 days a week

HSBC Advance customers call:

0800 ADVANCE (08002382623)

(Egypt landlines only) 

+202 3535 9600 or 
+202 2529 6940

(Mobile phones and outside Egypt)

Lines are open 24 hours a day / 7 days a week

HSBC Personal Banking customers call:

19007 (within Egypt) 

+202 3535 9100 or
+202 2529 6900

(outside Egypt)

Lines are open from 9am to 11pm.

Report a lost or stolen card

If your HSBC credit or debit cards is lost or stolen please report it immediately to HSBC. You will not be held liable for any transactions on the card after the card is reported lost or stolen.

You will need to confirm the last transaction made on the card when you report the loss of your card. You should also report the loss of your card to the local law enforcing authorities immediately and obtain a police report number.

To report a lost or stolen card, call:

19007 (within Egypt) 

+202 3535 9100 (outside Egypt)

Get in touch on social media

We'd love to hear from you on the HSBC Egypt Social Media channels.