Support for people with disabilities
- Public website compatible with screen readers
- Sign Language trained staff
- In-branch plasma screens displayed in large & clear fonts to support individuals with visual impairment
- Branches are equipped with headphones to support screen reader functionality
- Cards with built-in accessibility features, including contrasting colours, and an arrow and notch signalling which end to put into card readers and ATMs
- ‘Chat with us’ service (for general enquiries only)
- Dedicated window in branches
- Availability of the following applications and forms in braille:
• Saving certificate application
• Asset link loan application
• Credit card application
• Supplementary credit card application
• Promissory note and the related authorization
• Joint Account declaration form
• Letter of pledge
• Debit card application
• Personal banking account opening form
• Advance membership form
• Premier membership form
• Accessible branches and ATMs
| ATMs supporting people with disabilities | Governorate |
| Carrefour, Orouba Mall, Borg El Arab Airport Road, Alexandria | Alexandria |
| Alexandria City Center - Cairo-Alex desert road, Alexandria | Alexandria |
| Gleem Tongue, Elgeish Avenue in front of Aisha Fahmy palace, San Stifano, esm el raml 2, Alexandria | Alexandria |
| Kheir Zaman Assiut, Ahmed Hassan El Bakoury street, El Ahlam Tower, Assiut | Assiut |
| City Stars HLS, phase 2, Level 6 in front of food court, Heliopolis, Cairo | Cairo |
| Maadi City Center, Ring Road, Maadi, Cairo | Cairo |
| Nile City Towers, 2005c Cornishe El Nile, Ramlet Beaulac, North Tower, 1st floor | Cairo |
| City Stars Mall, Phase 2, First Retail Level, Heliopolis, Cairo | Cairo |
| El Rehab Mall (1), El Rehab City, Cairo | Cairo |
| El Nasr Rd, Nasr City, Cairo | Cairo |
| Cairo Festival City, Fifth District from the ring road, ATM Center entrance 10 (corridor leading to the food court), New Cairo, Cairo | Cairo |
| Sky Mall, KM.38 Cairo-Ismaeileya Rd, Shorouk City, Cairo | Cairo |
| Carrefour Market, Eng. Ahmed El Husseiny street, Mansoura, Dakahlieya | Dakahlieya |
| City Grand Mall, New Damietta, Al Hayy Al Thany, next to General Medical Centre | Damietta |
| Plot No. (B) located in the commercial area, Mansheyat Al Awqaf, Tanta, Gharbieya | Gharbieya |
| Carrefor, Zizinia Mall, 130 Al Ahram, Oula Al Haram, El Omraniya, Giza | Giza |
| Juhayna Square, Gate 2B, 6th of October, Giza. | Giza |
| Mall of Egypt, El Wahat Road, 6th of October City - Gate A1 (Plaza) – ATM Centre #4 – ATM#10, 6th of October, Giza. | Giza |
| Carrefour, HyperBox Mall, New Corniche, Ismailia | Ismailia |
| Exxon Mobil, Kilo 98 Alex/Matrouh desert road, Marina, after gate 2, North Coast, Alexandria. | Matrouh |
| Circle K, Chillout gas station, Obour Rd, Qalioubieya | Qalioubieya |
| Hyper One, KM.52 Cairo-Ismaeileya Rd. 10th of Ramadan, Sharkieya | Sharkieya |
| Metro Market, Peace Road, Sharm El Sheikh | South Sinai |
| Porto Sokhna, KM.85 Zaafarana Rd, Ain Sokhna, Suez | Suez |
| Port Said Branch, 27 Gomhureya street, Port Said. | Portsaid |
| ATMs supporting people with disabilities | Carrefour, Orouba Mall, Borg El Arab Airport Road, Alexandria |
|---|---|
| Governorate | Alexandria |
| ATMs supporting people with disabilities | Alexandria City Center - Cairo-Alex desert road, Alexandria |
| Governorate | Alexandria |
| ATMs supporting people with disabilities | Gleem Tongue, Elgeish Avenue in front of Aisha Fahmy palace, San Stifano, esm el raml 2, Alexandria |
| Governorate | Alexandria |
| ATMs supporting people with disabilities | Kheir Zaman Assiut, Ahmed Hassan El Bakoury street, El Ahlam Tower, Assiut |
| Governorate | Assiut |
| ATMs supporting people with disabilities | City Stars HLS, phase 2, Level 6 in front of food court, Heliopolis, Cairo |
| Governorate | Cairo |
| ATMs supporting people with disabilities | Maadi City Center, Ring Road, Maadi, Cairo |
| Governorate | Cairo |
| ATMs supporting people with disabilities | Nile City Towers, 2005c Cornishe El Nile, Ramlet Beaulac, North Tower, 1st floor |
| Governorate | Cairo |
| ATMs supporting people with disabilities | City Stars Mall, Phase 2, First Retail Level, Heliopolis, Cairo |
| Governorate | Cairo |
| ATMs supporting people with disabilities | El Rehab Mall (1), El Rehab City, Cairo |
| Governorate | Cairo |
| ATMs supporting people with disabilities | El Nasr Rd, Nasr City, Cairo |
| Governorate | Cairo |
| ATMs supporting people with disabilities | Cairo Festival City, Fifth District from the ring road, ATM Center entrance 10 (corridor leading to the food court), New Cairo, Cairo |
| Governorate | Cairo |
| ATMs supporting people with disabilities | Sky Mall, KM.38 Cairo-Ismaeileya Rd, Shorouk City, Cairo |
| Governorate | Cairo |
| ATMs supporting people with disabilities | Carrefour Market, Eng. Ahmed El Husseiny street, Mansoura, Dakahlieya |
| Governorate | Dakahlieya |
| ATMs supporting people with disabilities | City Grand Mall, New Damietta, Al Hayy Al Thany, next to General Medical Centre |
| Governorate | Damietta |
| ATMs supporting people with disabilities | Plot No. (B) located in the commercial area, Mansheyat Al Awqaf, Tanta, Gharbieya |
| Governorate | Gharbieya |
| ATMs supporting people with disabilities | Carrefor, Zizinia Mall, 130 Al Ahram, Oula Al Haram, El Omraniya, Giza |
| Governorate | Giza |
| ATMs supporting people with disabilities | Juhayna Square, Gate 2B, 6th of October, Giza. |
| Governorate | Giza |
| ATMs supporting people with disabilities | Mall of Egypt, El Wahat Road, 6th of October City - Gate A1 (Plaza) – ATM Centre #4 – ATM#10, 6th of October, Giza. |
| Governorate | Giza |
| ATMs supporting people with disabilities | Carrefour, HyperBox Mall, New Corniche, Ismailia |
| Governorate | Ismailia |
| ATMs supporting people with disabilities | Exxon Mobil, Kilo 98 Alex/Matrouh desert road, Marina, after gate 2, North Coast, Alexandria. |
| Governorate | Matrouh |
| ATMs supporting people with disabilities | Circle K, Chillout gas station, Obour Rd, Qalioubieya |
| Governorate | Qalioubieya |
| ATMs supporting people with disabilities | Hyper One, KM.52 Cairo-Ismaeileya Rd. 10th of Ramadan, Sharkieya |
| Governorate | Sharkieya |
| ATMs supporting people with disabilities | Metro Market, Peace Road, Sharm El Sheikh |
| Governorate | South Sinai |
| ATMs supporting people with disabilities | Porto Sokhna, KM.85 Zaafarana Rd, Ain Sokhna, Suez |
| Governorate | Suez |
| ATMs supporting people with disabilities | Port Said Branch, 27 Gomhureya street, Port Said. |
| Governorate | Portsaid |
| Branch supporting people with disabilities | Governorate |
| New Cairo Branch, Shop 1, Land no. 67 Local Sector, Road 90, New Cairo, Cairo | Cairo |
| New City Stars Branch, City Stars Mall, Omar Ebn El Khattab street, Market Level, Cairo | Cairo |
| Abo Dawood Branch, 62 Abou Dawood El Zahery street, Nasr City, Cairo1 | Cairo |
| Waterway Branch, Unit G10, Building 7, land no 31, El Mostasmerin El Shamaleya, North 90 road, El Safa compound, Cairo | Cairo |
| Smart Village Branch, Building B122 - beside Vodafone Building, Giza | Giza |
| Arkan Mall Branch, Sheikh Zayed, 6th of October (2 ATMs), Giza | Giza |
| Kafr Abdou Branch, 38 Ahmed Abd El Aziz street, Sidi Gaber, Alexandria | Alexandria |
| Mansoura Branch, Intersection of Fakhr El Din Khaled St., with El Geish street, Mansoura, Delta | Dakahlia |
| Port Said PTS Branch, Port Said Branch, 27 Gomhureya street, Port Said, Canal | Port Said |
| Assiut Branch, Assiut Branch, the general service commercial center, inside Assiut university, Assiut | Assuit |
| Banking District Branch, 3 Kawthar district - banking area, infront of the Airpot, Hurghada | Red Sea |
| Branch supporting people with disabilities | New Cairo Branch, Shop 1, Land no. 67 Local Sector, Road 90, New Cairo, Cairo |
|---|---|
| Governorate | Cairo |
| Branch supporting people with disabilities | New City Stars Branch, City Stars Mall, Omar Ebn El Khattab street, Market Level, Cairo |
| Governorate | Cairo |
| Branch supporting people with disabilities | Abo Dawood Branch, 62 Abou Dawood El Zahery street, Nasr City, Cairo1 |
| Governorate | Cairo |
| Branch supporting people with disabilities | Waterway Branch, Unit G10, Building 7, land no 31, El Mostasmerin El Shamaleya, North 90 road, El Safa compound, Cairo |
| Governorate | Cairo |
| Branch supporting people with disabilities | Smart Village Branch, Building B122 - beside Vodafone Building, Giza |
| Governorate | Giza |
| Branch supporting people with disabilities | Arkan Mall Branch, Sheikh Zayed, 6th of October (2 ATMs), Giza |
| Governorate | Giza |
| Branch supporting people with disabilities | Kafr Abdou Branch, 38 Ahmed Abd El Aziz street, Sidi Gaber, Alexandria |
| Governorate | Alexandria |
| Branch supporting people with disabilities | Mansoura Branch, Intersection of Fakhr El Din Khaled St., with El Geish street, Mansoura, Delta |
| Governorate | Dakahlia |
| Branch supporting people with disabilities | Port Said PTS Branch, Port Said Branch, 27 Gomhureya street, Port Said, Canal |
| Governorate | Port Said |
| Branch supporting people with disabilities | Assiut Branch, Assiut Branch, the general service commercial center, inside Assiut university, Assiut |
| Governorate | Assuit |
| Branch supporting people with disabilities | Banking District Branch, 3 Kawthar district - banking area, infront of the Airpot, Hurghada |
| Governorate | Red Sea |
Required documents:
- Medical report, or
- Card extracted by the Ministry of Social Security proving the disability and it’s type
- Valid national ID