Enjoy peace of mind with greater online banking security

Throughout history, people have always found ingenious ways to protect what's important to them. That's why we are constantly finding new ways to help keep your information safe. The new HSBC Secure Key is a portable device that will upgrade your online banking security to give you even more protection against fraud.

We are the first bank in Egypt to introduce such a device – it's easy to use and provides added protection by generating a new security code each time you use it, helping to ensure only you can access your online banking.

Secure Key features:

  • Two-factor authentication
    The Secure Key is a two-factor authentication device that will help protect you from online banking fraud. Devices like these are commonly being used for secure transactions around the world. With this technology, you will need not only your password or PIN to log on but also a unique code that is generated by your personal Secure Key device.
  • Peace of mind
    Secure Key gives you greater peace of mind because you have an extra layer of security.
  • Easy to use
    Just switch it on, enter your Secure Key PIN code and it will give you a unique, one-off 6-digit passcode that is only seen by you each time you log on. It's as simple as that.
  • Small and portable
    It's smaller than a credit card and should easily fit into your purse or wallet, so you can still bank online whenever and wherever it suits you.

Order your Secure Key

Your Secure Key device can be ordered through online banking or by calling us on the numbers below.

HSBC Premier customers

0800 PREMIER (08007736437) (within Egypt)

+202 3535 9800 (from outside Egypt)

HSBC Advance customers

0800 ADVANCE (08002382623) (within Egypt) 

+202 3535 9600 (from outside Egypt)

HSBC Personal Banking customers

19007 (within Egypt) 

+202 3535 9100 (from outside Egypt)

Already using online banking?

Simply log on to order your Secure Key via online banking.

Don't have online banking?

Register for online banking to order your Secure Key online.

User guides

Frequently asked questions

Recycling your Secure Key

We would be glad to recycle your old Secure Key.

You can return your old Secure Key to any HSBC Egypt branch.

Customers overseas can either post it back to their account holding branch at their own cost, or dispose of it locally using the options that may be available through your local recycling centres.

It should be noted that these devices should not be disposed of with your normal household waste. If you have any questions or need help with your Secure Key, our dedicated team will be happy to help.

Please call us on 19007 (within Egypt) or +202 3535 9100 (outside Egypt).