Experience extra levels of online security
HSBC now offers you even more protection when shopping online. We've partnered with Visa and Mastercard to provide an additional layer of online shopping security when using your HSBC debit and credit cards.
Thanks to Verified by Visa® and Mastercard ID CheckTM, using your cards online is now even more secure.
How Verified by Visa® and Mastercard ID CheckTM works:
- Shop online at participating retailers who display the Verified by Visa or Mastercard ID Check™ logo.
- A screen will pop up asking for a One Time Password (OTP). The OTP will be sent to your registered mobile number - please make sure the number on our records is up to date. Each transaction has a unique OTP which is valid for 7 minutes .
- Enter the correct OTP to successfully complete your purchase.
- In some cases, HSBC may screen the transaction and confirm you're the authorised cardholder. Then you can complete your purchase without being sent an OTP.
It’s never been more important to update your details
HSBC Online Security in association with Verified by Visa® and Mastercard ID CheckTM will only work effectively if we have an up-to-date mobile phone number for your primary and supplementary cards. Please take a minute to make sure all your details are correct.
Updating your contact details is as easy
There are multiple easy ways to update your details:
- Log in to your Online Banking account and update your contact details.
- Visit your nearest branch or customer service unit and update your contact details by filling in a form.
Stay safe online
Tips for staying safe when you shop online
- Make sure your device is protected – do you have anti-virus software installed plus the latest browser?
- Always log off after shopping online – especially if you’re on a shared computer.
- Look for the padlock – a padlock symbol in the corner of your browser window means your information is secure.
- Make sure HSBC has an up-to-date mobile phone number as Verified by Visa® and Mastercard ID Check will only work effectively if we have the right mobile phone number for you.