Branch operating hours update - 1 September 2020
In view of the announced new operating hours, effective Tuesday 1 September 2020, HSBC Branches' working hours will be from 8:30 am to 3:00 pm.
The operating hours for HSBC branches in shopping centers will be as follows:
- HSBC Cairo Festival City branch: from Sunday to Saturday, from 10:00 am to 4:00 pm
- HSBC City Stars branch: from Sunday to Saturday, from 10:00 am to 4:00 pm
- HSBC Hyper One branch: from Sunday to Saturday, from 9:30 am to 4:00 pm
- HSBC Mall of Egypt branch: from Sunday to Thursday, from 9:30 am to 4:00 pm
- Effective 5 July 2020, HSBC Gezira Club Branch will be operating from Sunday to Saturday, from 9:30 am to 4:00 pm
- Kindly note that HSBC Hacienda branch will not be operating this summer. Alternatively, you may use the nearest HSBC Sultan Hussein Branch located in 47 Sultan Hussein Street, Azarita, Alexandria, Egypt
You can use the branch ATM as well as carry on your day-to-day transactions using our Phone Banking, Online Banking and Mobile Banking app.
The wellbeing of our customers and staff remains our top priority. For this reason, we have taken the following measures:
- We ask that all customers wear face masks when visiting our branches.
- An HSBC representative will be performing temperature screening at the entrances to our branches. If the screening shows that you have a temperature of 38 degrees or higher, this indicates that you might be having a fever. In that case, we'll ask you to wait outside for 5 minutes before we check your temperature again. If it still indicates 38 degrees or higher, we will ask you to postpone your visit to another day when the symptoms have disappeared. For your health, we also suggest that you consult a doctor or closely monitor your status at home.
You can also carry out most day-to-day banking transactions using our online banking and mobile banking app. For more information on alternative ways to access your account(s), click on online banking and mobile banking.
For location and timing of any of our branches/ATMs please visit our branch finder.
Do your banking from home
You can manage your everyday banking needs through online banking or our mobile banking app (on compatible devices) without needing to leave home.
There’s no need to visit a branch to make payments or pay in cheques – your banking needs are at the touch of a button.
Cash deposit and withdrawal limits
Bank with ease but stay vigilant - do not share personal information like your card number, PIN, expiry date, CVV (3 digit number on the back of your card) or OTP (One-Time Password) with anyone. For any assistance, you may reach out to us through any of our channels.
Now, you can make cash withdrawals from non-HSBC ATMs using your HSBC Debit Card for free.
The daily cash deposit and withdrawal limits are as follows:
• Through ATMs: EGP 20,000 (Maximum EGP 10,000 for ATM deposits without a card).
• Through branches: EGP 50,000.
End of credit facilities 6 months installments’ suppression
COVID-19 charity projects in Middle East - 14 April 2020
An estimated 80,000 people across 7 countries will benefit from our global US$25 million COVID-19 charitable fund, including 34,000 in Egypt.
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Ways to bank
Mobile banking
Our mobile app puts banking at your fingertips.
Online banking
Bank securely at the branch that never closes.
Phone banking
Keep on top of your finances by phone.
Beware of fraud
Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, HSBC will never ask you to move money to a safe account. Please remain vigilant and stay safe online. Visit the Fraud guide for more details.