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Voice ID

Easier and faster way to access your phone banking

Your voice is now your password

HSBC Voice ID is making phone banking easier because your voice is all you need to get access.

What is Voice ID?

Voice ID allows us to create a unique voiceprint which can be used in a number of ways to verify your identity. When you say a specific phrase this can be used as the password to your account. We can also identify the patterns of your speech so after a few minutes of speaking freely to an agent we can verify your identity. Finally our system can perform checks to ensure the voice being heard is not an impersonation or recording and prevent fraudsters from accessing your finances.

How do I create a Voice ID?

You’ll need your phone banking number and PIN on hand to get started. Get set up in 3 easy steps:

1. Call +202 35359191 or +202 25296969

2. Verify yourself using your phone banking PIN

3. Create your voiceprint saying 'My voice is my password' up to 5 times


The next time you call us, you won’t need your six digit PIN. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.


If you've forgotten your phone banking PIN, you can reset it by calling us:

HSBC Premier customers call:

0800 PREMIER (08007736437)

(Egypt landlines only)

+202 3535 9800 or 
+202 2529 6970

(Mobile phones and outside Egypt)

Lines are open 24 hours a day / 7 days a week1.

HSBC Advance customers call:

0800 ADVANCE (08002382623)

(Egypt landlines only) 

+202 3535 9600 or 
+202 2529 6940

(Mobile phones and outside Egypt)

Lines are open 24 hours a day / 7 days a week1.

HSBC Personal Banking customers call:

19007 (within Egypt) 

+202 3535 9100 or
+202 2529 6900

(outside Egypt)

Lines are open from 9am to 11pm1.

1Calls may be monitored and/or recorded for security and service improvement purposes.

Who can use Voice ID?

HSBC Voice ID is available to Egypt customers over the age of 18 who are registered for phone banking. You can choose to add Voice ID to your account at any time. You can enrol for Voice ID in English or Arabic2.

How will it be easier?

Instead of entering your six-digit phone banking PIN, we'll simply verify that it's you talking, by asking you to say a short, simple phrase.

How secure is it?

Like your fingerprint, your voice is unique, which means you can create your own voiceprint. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioural and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.


Fraudsters and hackers may be able to steal or guess your PIN, but they can't replicate your voice. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.


2By registering to Voice ID, We will be collecting, storing and analysing recordings of your voice to generate a ‘voice print’ that’s unique to you, and use this voice print to identify you when you call us. For more information on how we collect and store your data, please refer to our Voice ID Terms and Conditions.

Frequently asked questions

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